Shipping

Mahkato Silver currently ships worldwide to all countries except Russia (due to current government regulations).

Domestic packages are sent via express for a flat rate. International packages can be sent via standard or express - both include tracking. International purchases over $500 AUD get upgraded to express free of charge. International express includes signature on delivery. Please allow up to 4 weeks for standard international packages to arrive, while express is as little as 7 business days.

Packages DO NOT have insurance, and if you would like to add coverage, please email me to easily arrange this for an added fee.

Any customs/import taxes or duties are the responsibility of the purchaser, and vary from country to country.

Mahkato Silver is not liable for any items lost or damaged in transit, but I will ALWAYS do my best to help resolve the situation for you.

Returns

Unfortunately, I do not accept returns or refunds, and accept no responsibility for ring sizing issues. I will cover craftsmanship issues on a case by case basis. My pieces are built to last, and I have confidence that they will. Unfortunately, I also do not cover cracked or damaged stones. All stones used are high quality, and I cannot be liable for any damaged caused to them. If your piece arrives damaged, please email me with pictures immediately so I can assess the situation and contact the shipping agency.

Ring Sizing

All rings are pre-sized and cannot be changed, so please know your size before you proceed with your order. Most major jewellery department stores will complete a free sizing test for you, or you can purchase ring sizers on ebay or amazon for a few dollars. Please note that thick bands over 4mm wide can make sizes feel 1/4-1/2 size smaller.

Custom Orders - Deposit & Cancellation Info

To start an order, there is a non refundable deposit required. Custom orders must be paid for in full prior to being completed, and the design cannot be changed once a deposit has been taken. This is due to the fact that any time after I receive the deposit, it could literally be in my hands in the process of being made. When placing a custom order, I will discuss your needs at length, so no changes should be necessary. Leave it in my hands to create the perfect piece for you!

Any deposits paid for ready made items that are on payment plans or custom orders are NON REFUNDABLE.